Image by 🇸🇮 Janko Ferlič

REFUND POLICY

We at Journus, pride ourselves on loving our customers. And, our job isn’t done until we know you love your hardcover edition.

If you do not love your Journus biography, let us know at info@journus.com or contact us via Live Chat within 30 days of your order. If we cannot make it better, we will refund your order. We also offer credit to be used towards subsequent Journus purchases as an alternative.

 

Please note that each product you order from Journus is individually made by our top-notch professional printer. There may be minor differences across different prints of the same product because we use the latest and highest quality techniques to produce your hardcover books quickly so you can get them in your hands! Differences may include slight variance in color and binding. We do work extremely hard to keep our products consistent, but small variations are a normal occurrence when printing your personal hardcover biographies.

 

This return policy is incorporated by reference into the Journus Terms and Conditions and applies to you if you are an owner/author who is purchasing a printed book or an e-book from Journus ("Owners/Author") or if you are purchasing a printed book or an e-book from Journus (collectively "Readers").

Note to Owners/Authors: Your book, whether a printed book or an e-book, is all yours: Journus does not proof, edit, or change your content in any way. This means it is your responsibility to review your book before you publish, and fix:

  • Typos, grammar, unfinished text, or other text errors

  • Low-resolution images that may appear blurry in print or onscreen

  • Dark images that appear dark on screen (Journus does not lighten your images to match what you see on a backlit screen)

  • Design issues, including book format, organization, style, color, and page layout

  • Any other creative choices you made using any of Journus’ software you want to revisit (collectively, the "chapters, questions, maps, and icons")


 

You must review your book in Preview mode before printing. (You might ask a friend to look it over, too.) If you find changes you would like to make, no problem. Just make them in your original file, Journus will automatically upload your revised book, preview it and then order a copy of that revised book. We strongly recommend ordering and reviewing a single copy of your book before placing orders for multiple copies.